Communication with Stakeholders

The seven major categories of stakeholders of STSP Bureau include Employees of the Bureau, Park Businesses, Trade Associations, Local Governments/Community Residents, Academic Institutions/Non-profit Organizations, Suppliers and Media. Corresponding and smooth communication channels and platforms have been established in accordance with the attributes and needs of each stakeholder to understand their needs and expectations for the development of STSP, so as to plan a sustainability policy of the overall park.

Stakeholder categories diagram (1)
Stakeholder communication channels diagram (2)
Stakeholder communication channels diagram (3)
Stakeholder communication channels diagram (4)

STSPB attaches great importance to the communication with its stakeholders. Through the establishment of various websites, major information and news on the Southern Taiwan Science Park Official Website is released on both regular and irregular basis, providing related publications for the stakeholders to understand the STSP's expectations, efforts, and performance in terms of sustainable management while providing real-time as well as correct information of the science park to the stakeholders. In addition, the English version of the VDR is also published for international exposure.

STSP information disclosure channels

To listen to the staff's voices, STSP Bureau has set up various communication channels such as the Director-General's mailbox in the Secretariat Office and the complaint hotline of the Personnel Office and other compliant channels. Meanwhile, through various programs and plans, we help our staff solve problems that could affect work efficiency and enhance their centripetal force and cohesion for the Bureau. Through various assistance measures, we create a warm and caring working environment and a corporate culture with great interaction to enhance the competitiveness of this organization.

Satisfaction Survey of the STSP

STSP Bureau conducts a satisfaction survey on park manufacturers every year. The content mainly focuses on 6 aspects, including the park image, park development resources, park service quality, overall satisfaction, compliant handling, and loyalty and trust.

In 2023, the questionnaire response rate among park manufacturers registered before the end of 2022 was 89.40% (there were a total of 217 manufacturers, and 194 manufacturers were successfully interviewed). The overall satisfaction rate was 86.22 points, an increase of 2% compared with 2022. Among all the aspects, park image scored the highest at 86.19 points.

STSP satisfaction survey results chart

Grievance Channels

To listen to the voices of the stakeholders, the Bureau has established grievance channels. Among them, the Director-General's mailbox is the one most people used for complaints, accounting for nearly 92.4% among all. When a complaint is received, classification is immediately made, and based on different business scope, the corresponding units have to respond to and handle it. All the letters from the public will be responded by the corresponding unit within three days, and the handling situation has to be reported to the first-level executives every month.

In accordance with the prescriptions stipulated in the "Major Points of the Executive Yuan and its Subordinate Organs for Handling People's Petition Cases", when it requires interviews, hearings or investigations in the handling of general petition cases, it shall not take more than 30 days. According to the statistics between January and December in 2023, there were a total of 426 petition cases, among which, 394 cases were handled through the Director-General's mailbox while 32 were through external complaint letters. All of the complaints were fully responded and solved.

STSP grievance handling statistics chart

Report of Public Integrity Incidents